The fine print, in plain type.

How a booking happens

Pick your villas and dates at checkout and enter your card to book. A booking exists once the reservation is confirmed and the 50% deposit is charged to your card. Card details are entered into the secure payment form provided by our reservation system and go directly to the payment processor; they never touch our servers.

If online payment is ever unavailable, checkout sends us a booking request instead; nothing is charged, and we confirm your dates and take payment through a secure payment link sent by email.

Payment

The deposit is 50% of the all-in total (nightly rate, cleaning fee, and occupancy taxes), charged as your booking confirms. The balance is charged to the same card automatically 60 days before arrival. Stays booked inside 60 days are payable in full at confirmation.

One organizer signs one agreement and pays for the group on one card. We cannot take individual payments from members of a group.

Cancellation

Cancel 60 or more days before arrival for a full refund of everything paid. Cancellations inside 60 days of arrival are non-refundable. This mirrors the payment schedule: the remaining balance is charged 60 days before arrival.

Rates, minimum stays, and quotes

Rates come live from our booking calendar and include the nightly rate, cleaning fee, and occupancy taxes; there are no per-guest fees. A quote is current when generated and is not a reservation. Minimum stays are set per date in the booking calendar (typically 2–3 nights, longer on marquee weekends). Held prices via a /q link hold the price only, never the dates, and expire on their own.

Occupancy

Each villa has a stated maximum occupancy (14 to 24 depending on the villa; 106 across the property), and the group may not exceed the combined maximum of the villas booked. The guest count you give us at booking must be accurate.

The property and shared amenities

The heated pool, hot tub, sauna, cabana, outdoor kitchen and courtyard are shared amenities serving all six villas. Unless you have booked the full property, other groups may be using them during your stay.

Outdoor quiet hours begin at 10:00 PM; the courtyard is shared with the other villas. Ticketed or open-invite events need our written approval in advance.

House rules

Children and infants are welcome; travel cribs are available on request. Pets are not allowed; service animals are always welcome. Gatherings and celebrations are what the property is for; tell us what you are planning in the booking notes so we can talk it through.

Check-in is at 3:00 PM, self check-in with a smart-lock code sent the morning of arrival. Check-out is at 11:00 AM; late checkout is often possible, just ask.

Website terms

The content of thesyd.com (text, photography, commissioned artwork reproductions, and the brand) belongs to The Syd and its artists and may not be reused without permission. We work to keep availability and pricing accurate; both come live from our booking system and can change until a booking is confirmed. The site is provided as-is, and we may correct errors on it at any time.

Questions about these terms: [email protected]. The Syd, 1730 Clio Street, New Orleans, Louisiana 70113.

Privacy

How we handle your data, including analytics and the booking details you send us, is described in our privacy policy.